Go back

Complaints to higher education ombudsman up by a fifth

Image: Wikimedia Commons [CC BY-SA 3.0]

There was a 20 per cent increase in the number of complaints made to the higher education ombudsman for England and Wales in 2018, according to new figures.

In its annual report, published on 29 April, the Office of the Independent Adjudicator for Higher Education said it received 1,967 complaints last year, up from 1,635 in 2017.

The number of complaints successfully resolved by the adjudicator in 2018 was 1,722—more than in each of the previous two years. Three quarters of all cases were closed within six months of receipt during the year, the OIA said.

This article on Research Professional News is only available to Research Professional or Pivot-RP users.

Research Professional users can log in and view the article via this link

Pivot-RP users can log in and view the article via this link.