Robots could manage federal grant programmes, says review

Almost 40 per cent of tasks performed by Australia’s public service, including aspects of grants administration, could be done by digital data management systems, a federal inquiry has found.

The final report by the Australian Public Service Review says that automation and digitisation will “improve the experience” of people who interact with public service agencies in areas such as managing grants and payments.

Delegating data management to artificial intelligence systems will deliver better-quality services for the public, the report says. It will also free public servants from repetitive tasks and allow them to acquire more complex and contemporary digital technology skills.