Academics and professionals have been asked to contribute to research into what is called ‘service design’ by taking an online survey.
The research aims to uncover how service industry companies can improve their economic performance by designing better ways to interact with customers.
This article on Research Professional News is only available to Research Professional or Pivot-RP users.
Research Professional users can log in and view the article via this link
Pivot-RP users can log in and view the article via this link.